Job Summary

The successful candidate’s main duties will be to:

• Make initial contact and follow through with prospective authors to identify their publishing needs with the intent of fulfilling those needs through the sale of publishing packages and services
• Follow up with existing authors who have indicated that they have additional titles that they wish to publish

Reports to

Sales & Marketing Manager

Responsibilities

• Make first contact calls and follow-up calls with prospects and authors from a daily call list
• Qualify prospects based on FriesenPress sales procedures
• Identify prospective authors' needs early on and guide them to make a purchasing decision that fulfills those needs
• Capture and maintain full details of all calls in the CRM’s customer records following FriesenPress sales procedures
• Follow-up and reply inbound calls and emails about limited-time offers and other promotions sent out by FriesenPress from time to time
• Reply unsolicited inquiries from the Internet, inbound phone requests for information, and walk-in requests for information
• Perform administrative tasks related to package sales
• Perform other job assignments as prescribed by the Sales & Marketing Manager

Qualifications

• Strong customer orientation
• Ability to work as part of a team or independently as required
• Excellent organizational and time-management skills
• Strong interpersonal and communication skills
• Highly results oriented
• Ability to build and maintain strong customer relationships over the phone and email
• Computer literacy; familiarity with word processing and spreadsheet software
• Minimum one year phone sales or customer service experience
• Prior use of CRM software would be an asset
• Prior work in a marketing organization would be an asset
• Prior book publishing knowledge would be an asset
• High School Diploma or higher